... and you have to wait for a long time meanwhile a family member is having surgery, you may appreciate to have somebody right there that can constantly update you on how is his or her status. Actually she even know where you are sitting in the waiting area and she passes by often to update you with news and offer you coffee, tea, candys, etc. and you even have interesting readings about issues that matter when you are facing hard times...
... after the surgery in case you have to stay in the hospital overnight, here are some nice details. You get a whiteboard where the nurses writte down their names, you know who is taking care of you at any moment....
... you can get a nice massage in your room...
... and you have classical music being played in the hall while a person playing harp passing by the different patient corridors...
... and even after a long and hard day at the hospital when you go and pay the parking ticket you can have a nice little wing written on the ticket
... I have always thought that hospitals are places where there are lots of things to do to improve both, the patients, and the family experience.Here at the Stanford Hospital they been thinking about it !!!
PS. I must say though that coming to the Stanford hospital it is not precisely cheap :S
1 comment:
Alex, congratulations for your blog, I hope you keep working on it when you start working!!
Your experience and comments about Stanford Hospital seem so obvious but at the same time so uncommon! Patients are the most important customer of the hospital, but what about their relatives, are they customers? of course they are, and they have their NEEDS. And those have to be covered too.
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